Privacy policy

Fabroson operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Fabroson is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. It does not include anonymous or de-identified information that cannot reasonably identify an individual.

Depending on how you interact with our Services, we may collect or process the following categories of personal information, subject to applicable law:

Contact Details: Your name, billing address, shipping address, email address, and phone number.
Financial Information: Payment card details, payment method, transaction records, payment confirmations, and other information needed to process payments. Payment information may be processed securely by our payment providers.
Account Information: Your username, password, preferences, and account settings.
Transaction Information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications: Information you provide when contacting our customer support team or communicating with us.
Device Information: Your device type, browser, IP address, network connection, and other technical identifiers.
Usage Information: Information about how and when you access, browse, or interact with our website and Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: When you create an account, place an order, browse our website, contact us, or provide information through our Services.
Automatically through our Services: Through cookies, pixels, analytics tools, and similar technologies when you visit or use our website.
From service providers: From companies that help us operate our store, process payments, provide customer support, and deliver orders.
From business partners and third parties: Where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes.

Providing and Improving Our Services

We use your personal information to process orders and payments, fulfill purchases, arrange shipping, manage returns and exchanges, maintain customer accounts, remember preferences, provide customer support, and improve your shopping experience.

We may also use this information to recommend products or personalize the content displayed on our website.

Marketing and Advertising

Where permitted by law and subject to your preferences, we may use your personal information to send promotional emails, text messages, or other marketing communications and to display advertisements for our products on our website or other platforms.

You may opt out of marketing communications at any time using the unsubscribe option in our emails or by contacting us.

Security and Fraud Prevention

We may use personal information to verify transactions, protect customer accounts, detect and investigate suspected fraud, prevent unlawful activity, and maintain the security of our website and Services.

You are responsible for keeping your account credentials confidential and should not share your password with others.

Communicating with You

We use your information to respond to inquiries, provide order updates, assist with customer support requests, and maintain our relationship with you.

Legal Compliance

We may process personal information to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law. These circumstances may include:

Shopify and service providers: We share information with Shopify and other providers that help us operate our store, process payments, analyze website performance, store data, provide customer support, and fulfill and deliver orders.
Business and marketing partners: We may share certain information with advertising and marketing partners to promote our products and measure advertising effectiveness. Depending on your location, you may have the right to opt out of certain sharing for targeted advertising.
At your direction or with your consent: We may share information when you request or authorize us to do so, including when arranging deliveries or using third-party integrations.
Affiliated businesses: We may share information within our corporate group where applicable.
Legal and business transactions: We may disclose information when necessary to comply with legal obligations, respond to lawful requests, enforce our policies, protect our rights, or facilitate a merger, acquisition, restructuring, or bankruptcy.

We do not disclose personal information for purposes that are inconsistent with this Privacy Policy or prohibited by applicable law.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our Services to provide and improve its platform.

Information submitted through our store may be transmitted to Shopify and third-party service providers, some of whom may be located in countries other than your own.

Shopify may also process information about your interactions with our store and other merchants to provide enhanced features, analytics, and personalized services. Shopify's processing of personal information for these purposes may be subject to its own privacy practices.

For more information about how Shopify handles personal information and the rights available to you, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal at https://privacy.shopify.com/en to learn about available privacy rights and request options.

Third-Party Websites and Links

Our Services may contain links to third-party websites, applications, or online platforms that we do not operate or control.

If you visit a third-party website through a link on our store, we encourage you to review its privacy policy, security practices, and terms of service.

We are not responsible for the privacy, security, content, or practices of third-party websites, except where responsibility cannot be excluded under applicable law.

Information you share on public or third-party social platforms may be visible to other users and may be subject to the privacy policies of those platforms.

Children's Privacy

Our Services are not intended for children who are below the age at which they can legally provide consent to the processing of their personal information in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information unlawfully, please contact us using the contact details provided below so that we can review the matter and take appropriate action.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age as those terms are defined under applicable law.

Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining accounts, providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

The applicable retention period depends on the type of information and the reason it was collected.

Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights concerning your personal information:

Right to Access: Request access to personal information we hold about you.
Right to Deletion: Request deletion of your personal information, subject to legal exceptions.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Data Portability: Request a copy of certain personal information or, where applicable, its transfer to another service provider.
Right to Object or Restrict Processing: Where applicable, object to or request restrictions on certain processing activities.
Marketing Preferences: Unsubscribe from promotional emails using the unsubscribe link included in our messages.

You may exercise applicable rights by contacting us using the details provided in the Contact section below. Certain requests may also be available through Shopify's Privacy Portal.

We may need to verify your identity before processing a request. Where permitted by law, you may authorize another person to submit a request on your behalf, subject to verification requirements.

We will handle eligible requests within the timeframes required by applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we collect, use, or disclose your personal information, please contact us using the details provided below.

Depending on your location, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.

We will review privacy-related concerns and take appropriate action in accordance with applicable law.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as recognized contractual protections or other legally approved transfer mechanisms.

For transfers from the European Economic Area or the United Kingdom, these safeguards may include the European Commission's Standard Contractual Clauses or applicable UK-approved contractual mechanisms, unless another lawful transfer basis applies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updated version will be published on this page with a revised “Last Updated” date. We will provide additional notice where required by applicable law.

We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need further information about how your personal information is handled, please contact us:

Business Name: Fabroson
Email: sales@fabroson.com
Phone: +27 71 871 4952
Business Address: 73 Cherington Way, Cotswold Downs Estate, Hillcrest, KwaZulu-Natal, 3610, South Africa

We will review your inquiry and respond as appropriate under applicable law.